Digital Matters
Welcome to Digital Matters, the gravity9 podcast where we dive deep into the latest trends, insights, and innovations surrounding the digital evolution of your organisation. Join us as we explore captivating conversations with industry experts, thought leaders, and our own gravity9 visionaries, to provide you with invaluable insights and actionable strategies to thrive in today's fast-paced digital landscape.
Each episode gravity9 Founding Partner, Noel Ady talks with experts about application modernization, cutting-edge cloud, AI technologies and microservices architecture encompassing this with business strategy to streamline your operations and drive continuous innovation.
Digital Matters
How AMH are breaking the industry with their digital customer first approach to transformation
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In this episode of Digital Matters gravity9 partners Andy Ross and Noel Ady speak with Chief Technology officer at AMH. Philip is a seasoned, hands-on entrepreneurial software and systems executive with a 20-year record of success designing, building and completing innovative business & technology solutions with an acute focus on user experience. Philip discusses his role at AMH and the digital transformation programme they are part way through in creating a truly customer first business. In this podcast we discuss;
- How to break the industry - turning the residential lettings industry into a digital customer service business
- Why the customer comes first and how to champion the customer experience
- The importance of getting the foundations right, and why stripping back to the core components before starting the new build - utilising domain driven design, event based architecture, true microservices
- Why having a team who believe in the vision and a digital partner who you can trust and tell the truth so is crucial
- Designing a platform for the business you want to be rather than what you currently are
- And most importantly, "Don't pave the cow path" - you'll have to listen.
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